What is Salesforce Survey ? Surveys are for collecting feedback and data from your users or customers by using a simple editor. The survey data that you collect from participants is stored in your org. You can then use Salesforce to view survey data, create reports and dashboards, and share [...]
What is Project Management Applications? Project management software (PMS) alias “Project Management Application Software is a computer program designed to help all involved in a project, to initiate, plan, execute, monitor and finish a project of any type or size. It is designed to execute the following tasks: With all [...]
What is Sales Cloud in Salesforce? Sales Cloud is a cloud-based application designed to help your salespeople sell smarter and faster by centralizing customer information, logging their interactions with your company, and automating many of the tasks salespeople do every day. Why do we use sales Cloud in Salesforce? Sales [...]
Apex : Apex is a strongly typed, object-oriented programming language that allows developers to execute flow and transaction control statements on Salesforce servers in conjunction with calls to the API. How does Salesforce Apex work? Apex enables developers to access the Salesforce platform back-end database and client-server interfaces to create [...]
Salesforce being a CRM is used to connect people and information. In this blog, I am going to explain one of the core service – Salesforce Service Cloud and how it revolutionized customer support by making interactions easier between an organization and its customers Why Salesforce Service Cloud? To sum [...]
What is Salesforce Marketing Cloud? Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers. What is the use of Marketing Cloud? Marketing Cloud connects discrete interactions, from any channel, on the customer’s terms. It [...]
What is Apex Scheduler? Salesforce schedules (delay execution) the Apex class for execution at the specified time to run using Apex Scheduler. To take an advantage of Apex Scheduler, first we must write Apex class with Schedulable interface. Apex Scheduler invokes the Apex class to run at specific time. Anybody who want [...]
What is Salesforce Nonprofit CRM Software? Salesforce Nonprofit Cloud software is an end-to-end platform that is designed for fundraising organizations, educational institutions, and other nonprofits entities to expand their reach digitally, deepen their connections with the people, streamline their internal management by keeping track of the people they work with, [...]
What is education cloud? Education Cloud is a CRM for education that unifies prospects and student data into a single source of truth and deliver personalized experiences at scale. Education Cloud provides a 360-degree view of student and institutional data. This means that staff can see everything related to a student [...]
Einstein Chatbot Implementation: 1.We must enable Chat in our org before enabling Einstein Bot. Go to Setup, in Quick find search Chat, then select Chat Settings. Click Enable Chat. 2.To use our Einstein bot, we must connect it to a Chat implementation or a Messaging channel. We can also connect both together [...]